Feedback and Complaints

Chamz Cars Limited is required (pursuant to the Financial Service Providers Registration and Dispute Resolution Act 2008) to have an external complaints process for handling complaints relating to their financial services and to publicise its availability. You can find our complaints process below.

Chamz Cars Limited is a registered Financial Service Provider in New Zealand FSP 1006820 and is a member of the Financial Dispute Resolution scheme (FDRS) www.fdrs.org.nz (#FM6653).

Please give us your feedback about our service or product

If you are dissatisfied in any way with our service or product we would love to know about it. We want to get it right for you.

If you have an issue and would like to make a complaint, please don’t hesitate to contact us. Chamz Cars prides itself on its service and welcomes your feedback, including complaints.

Chamz Cars will accept complaints made via phone, mail or email.
Email:
Phone: 027 411 3080 027 411 3080
Post: 11 Forge Way, Mount Wellington, Auckland

If you would prefer, you can contact Financial Dispute Resolution Service in the first instance, and they will coordinate the issue. FDRS can take/help you make your complaint. However, they cannot consider the complaint until we have had an opportunity to resolve it first.

You can contact Financial Dispute Resolution Service at:
Email:
Phone: 0508 337 337 0508 337 337
Post: PO Box 2272, Wellington 6140
www.fdrs.org.nz